A queue your patients see. A console your doctor controls.

Most clinic queues run on a whiteboard or, worse, the receptionist's memory. Doctors call into the front desk asking who's next. Patients in the waiting room have no idea where they stand. Token numbers disagree across staff.

We modelled it as a state machine: every appointment moves Scheduled → Checked-in → In consult → Billed → Closed, and every staff role sees the same authoritative view.

Front-desk staff burn 20–30% of their day answering "how long is the wait?" A live token display in the waiting room (any tablet pointed at the queue screen) absorbs most of that question.

And when a doctor is running an hour late, the receptionist isn't taking the heat — the queue is already showing it. Patients self-rebook. Conflict avoided.