FAQ
Straight answers about MedDeskOS.
Pricing, security, ABDM, migration, the things clinics ask before they book a demo. If your question isn't here, the contact form gets a human reply within one working day.
Getting started
Onboarding, first patient, training.
How long does it take to onboard a new clinic?
Your first doctor is usually seeing patients on MedDeskOS within 3 to 5 business days: clinic setup, your service catalogue, user accounts, and a 45-minute walkthrough for reception and clinical staff. The whole clinic is off paper by day 14, following the rollout on the homepage.
Do you charge for setup or training?
No. Setup, staff training, and bulk data import are included. We would rather you start successfully than charge for the kickoff.
Can a small single-doctor clinic use MedDeskOS?
Yes. Starter is built for a solo practice at ₹799 per doctor per month billed annually, or ₹999 billed monthly, and it carries unlimited patients. When the practice grows you move to Clinic or Scale.
Do staff need formal training to use it?
Reception and clinical staff usually need a single 45-minute session. The interface is built for non-technical users: a Hindi and English toggle, large tap targets, no jargon. Task-by-task guides live at /docs.
Pricing & contract
What you pay, when you pay, how to cancel.
Is the price per doctor or per clinic?
Both, for different things. The Clinic EMR is per doctor: ₹799 on Starter and ₹1,999 on Clinic, per doctor per month billed annually. Digital Presence, which covers your website and Google listing, is per clinic at ₹20,000 a month. The full rate card is on /pricing.
Are there contract lock-ins?
The Clinic EMR has none: bill monthly or annually, and annual saves 20%. Digital Presence has an 18-month option that waives the ₹75,000 website build fee, and a shorter term where the build is paid once. If you leave, we help you export everything at no charge.
Do you accept UPI and corporate cards?
Yes. UPI, credit and debit cards, and NEFT or RTGS for annual plans. Every invoice we raise is GST-compliant.
What happens if we don't pay on time?
We chase it with reminders first. If an account does lapse it goes read-only, so you can still sign in, read patient records, and download your data. Nothing is deleted.
Data, security & privacy
Where the data lives, who can see it, what DPDP means.
Where is patient data stored?
Inside India. The database, its backups, and the logs all stay in-country, with no cross-border transfer of patient data. We can confirm the exact hosting region and our current certification status on the demo.
Is patient data encrypted?
Yes. TLS 1.3 in transit and AES-256 at rest. Identifiers that single a person out, Aadhaar and ABHA, get a second layer of per-column AES-256-GCM encryption with separately held keys.
Can MedDeskOS staff see our patient records?
Only with your written authorisation, and every such access lands in an operator-audit table you can query. The default is no access: our engineers see schemas, not records.
How do we honour a patient's right-to-erasure request?
Admin, then Patients, then Erasure. One click redacts the personally identifiable fields while preserving anonymised clinical-continuity records. The audit log captures who requested it and when.
What's the data backup policy?
Nightly encrypted snapshots, retained for 30 days, with a quarterly disaster-recovery drill. Restore target is 4 hours for the last 24 hours of data, and 24 hours for older snapshots.
ABDM, ABHA & interoperability
Working with the National Health Authority's stack.
Does MedDeskOS issue ABHA IDs?
Yes. Reception can create or link an ABHA ID on the registration screen, and the prescription PDF can carry the patient's ABHA QR. Until your clinic's NHA production credentials are issued, this runs against the ABDM sandbox.
What if we don't have ABDM credentials yet?
MedDeskOS ships with a mock ABDM mode, so your team can rehearse the workflow before NHA production access lands. Production credentials typically take 4 to 8 weeks, and we guide you through the application.
Features & workflow
What the product does day-to-day.
Does it work offline?
Not yet. MedDeskOS is a cloud system and needs a connection to work normally. A full offline mode, where notes and prescriptions are written without a connection and sync afterwards, is on the roadmap rather than shipped. See /features/offline for where it stands.
Can prescriptions be in Hindi?
Yes. The interface and the printed prescription are available in English and Hindi today. Tamil, Telugu, Bengali, and Marathi are next, ordered by where our first clinics are. Drug names stay in English, which is the regulatory norm.
Do you check for drug interactions?
Yes. Every prescription is checked against a curated list of known-dangerous pairs and against the allergies on the patient's record. High-severity hits block the save until a doctor overrides with a written reason, and each override is logged.
Can we customise prescription and bill templates?
Yes. Letterhead, signature block, clinic logo, footer notes, language, and paper size are configurable per clinic. Multi-branch clinics can hold a template per branch.
Does it generate GST-compliant bills?
Yes. Per-item GST with the CGST, SGST, and IGST split, your GSTIN on every issued invoice, and a receipt PDF for each payment. Revenue exports as CSV for your accountant.
Migration & support
Moving from your current system, getting help when stuck.
Can we import data from our existing EMR?
Yes. CSV import works out of the box for patients, services, and pricing. For other systems our team handles the mapping during onboarding at no extra charge.
What if we want to leave MedDeskOS?
Every clinic owns its data. From Admin, then Export, you can download the lot at any time: patients, encounters, prescriptions, and billing, as CSV plus FHIR JSON. If you leave, we help you take it with you at no charge.
What are your support hours?
Email support on Starter, and WhatsApp plus email on Clinic and Scale. We reply within one working day. Through your first two weeks we also sit in a WhatsApp group with your front desk, so questions get answered as they come up.
Is there a dedicated account manager?
Scale includes a named success manager who knows your setup. Starter and Clinic share the same support channel, and every clinic gets a person who runs its onboarding.
Didn't find your question?
The clinic-evaluation guide goes deeper on what to look for in an EMR. Or just write to us, replies within one working day, no sales script.
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